Shipment Tracking

Shipment Tracking

One place to track every shipment across every carrier

One place to track every shipment across every carrier

Senior Product Designer

Senior Product Designer

Timeline 8 Weeks

Timeline 8 Weeks

Projects

Projects

Experience

Experience

Context

Context

  • 1,800+ manual tracking queries per quarter

  • Same shipment checked 3–4 times

  • Data scattered, answers delayed

  • Simple questions, complex paths

  • No single source of truth for logistics data

Constraints

Constraints

  • Supported multiple tracking identifiers

  • Scoped to ocean, air & parcel only

  • Designed around carrier data gaps

  • Tight scope to ship value faster

  • Prioritised highest-volume shipment types

Single shipment tracking — container, MBOL or booking number

Single shipment tracking — container, MBOL or booking number

Shipment list — status, origin, destination and carrier in one view

Shipment list — status, origin, destination and carrier in one view

Screenshot 3: 987 total shipments tracked since launch — 70% ocean, 29% air

Screenshot 3: 987 total shipments tracked since launch — 70% ocean, 29% air

Outcomes

Outcomes

  • Multi-modal tracking validated

  • Live tracking shipments

  • Live dashboard visibility

  • 987+ shipments tracked

  • Tracking became a daily habit

Iterations

Iterations

  • Beyond ocean, air and parcel

  • Vessel position tracking

  • Better 'not trackable' resolution

  • Deepen carrier integrations

  • Disruption alerts