Bring Your Own Modem
Introducing an environmentally friendly option for Belong customers, enabling them to utilize their compatible modems.
Role: Product Designer
Duration: 6 months
Company: Belong
Industry: Telecommunications
98%
Disconnection requests met.
52.3%
Successful disconnections
29.3%
Discover & Define
The NBN Assisted Sales app was redesigned to meet PCI compliance, allowing partner agents to place NBN orders for new Belong customers without accessing payment details. The updated payment flow ensures customer financial security
Design & Develop
The task at hand is to implement the redesigned NBN Assisted Sales app, ensuring that partner agents can place orders for new Belong customers without handling their payment information. Simultaneously, the app should prevent agents from accessing customer login details.
Deliver & Measure
To achieve this, the development team focused on redesigning the app's user interface screens. The new design aims to uplift the user experience for agents, aligning it with the seamless customer experience. The team referred to the provided UI designs for implementation guidance.
Learning & Impact
The outcome of the implementation is a newly designed NBN Assisted Sales app that successfully addresses the PCI compliance issue. Partner agents can now place NBN orders for new Belong customers without having access to sensitive payment details, enhancing customer trust and security. The incorporation of the new UI screens has resulted in an improved agent experience, promoting a smoother and more efficient workflow.
98%
Disconnection requests met.
52.3%
Successful disconnections
29.3%
Top reason relocation
